English    Deutsch

Troubleshooting

If you have any problems or suggestions, please send an email to android@calengoo.com, take a look at the following list that contains solutions for most problems or click “Documentation” at the top of the website to find more documentation about different topics and problems.

I am using "Event flair" in Google Calendar but the icons are not displayed in CalenGoo?
The built-in Android calendar does not download the information which icon is assigned to an event. To be able to see and change the icons please follow these steps:
  1. Tap "Menu", "Settings", "Accounts" and add your Google Calendar account.
  2. Tap "Menu", "Sync" from the calendar view to download the data of your Google Calendar account. Now you should see your icons.
  3. Tap "Menu", "Settings", "Icons", "Download CalenGoo icons" and "Download all Google icons" to download some icons to choose from.
You will probably see all events twice now (one copy from the Android calendar and another from the direct sync with Google). So you may want to disable the Android calendars completely or partially under "Menu", "Settings", "Visibility/Download".
I am seeing duplicates of my events, how can I fix this?

You are probably syncing some of your calendars twice. Please see here how to fix it: Duplicates

Can I uninstall and reinstall the app without being charged again? Can I install it on another/new phone?

Yes, your license is bound to your Google account. So you can download it again an unlimited amount of times and you can install it on all phones that are linked to your Google account. You can download the app from the “My apps” section of the “Market” app. Please see here:

http://market.android.com/support/bin/answer.py?hl=en&answer=113410

I have problems synchronizing my Google Calendar via Android, what can I do?

If you have problems that your changes are not uploaded from your phone to Google Calendar, please see here:

http://android.calengoo.com/pagedoc/pageadvanced/pagesyncproblems/pagesyncproblems.html#uploadproblems

If you have problems that your changes from Google Calendar are not downloaded to your phone, please see here:

http://android.calengoo.com/pagedoc/pageadvanced/pagesyncproblems/pagesyncproblems.html#androidsync